Refund policy

1. Free trial

The 15-day trial is free and requires no card. When it ends, the company decides whether to subscribe.

2. Monthly subscription

You can cancel at any time; the plan stays active until the end of the paid month.

The first monthly payment is fully refunded if requested within 14 days. Later months are not partially refunded.

3. Annual subscription

The annual payment is fully refunded if requested within 14 days of purchase.

After that, it is not partially refunded, but cancelling prevents the next year's renewal.

4. Certification

The review and seal are fully refunded if cancelled before the review starts.

Once the review has started there is no refund. If the review leaves comments, it can be requested again at no cost within 90 days.

5. Onboarding

Fully refunded if cancelled before the first working session; afterwards, in proportion to the sessions not held.

6. How to request a refund

Write to us from the account email stating the company and the payment. You can also ask the reseller from the purchase receipt. Approved refunds are credited to the same payment method, within each institution's timeframes.

For privacy questions, the first contact is your company's administrator, who can reach Transita.

7. Consumer rights

This policy does not limit any rights the law of the buyer's country grants that cannot be excluded.